Shipping Areas

We currently only ship to the USA, and support free shipping, but We cannot deliver to the following areas:

1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands

Thank you for your understanding.

HOW MUCH IS SHIPPING?

Free standard shipping: 1-3 business days processing+7-10 business days delivery

HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?

All items are made-to-order. 

Orders are processed when the payment is accepted.

Estimated delivery date includes the following: Processing Time + Delivery Time.

Standard Shipping is about 8-13 business days.

Note:
1): Taxes (If charged) shoulde be afforded by customer.
2): The shipping time will be affected by public holidays, bad weather and international couriers.

HOW WILL I KNOW MY ORDER HAS SHIPPED?

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

Please note:
If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.

Incorrect Address

Make sure you provide the correct address at checkout because:

If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.

We are not responsible if your order gets delivered to the wrong address or returned to the sender. Before reaching out to our customer support, please check your given shipping address first.

For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

CONTACT INFO

Email: support@customspresent.com
Phone No: +86 19314062742
Address: Room 04-3, 30th Floor, CTS City Phase II Office Building, No. 128-1, Wusi Road, Gudong Street, Gulou District, Fuzhou City, Fujian Province, China
Support: Mon-Fri 9:00am - 5:00pm ET, Sat-Sun 11:00am -4:00pm ET

Above all, we want you to be satisfied with your purchase! Please email us here if something doesn't feel or seem right, and we'll fix it!
Do not hesitate to contact us if you have any queries. Please be aware that by placing a purchase, you agree to all of the terms listed below.

REFUND AND RETURN
Because custom orders are individualized, they are not returnable or exchangeable. We will begin the order customizing process as soon as you place your purchase. Consequently, we are unable to allow modifications to the personalized information, such as size or color, after the order has been placed.
If it turns out to be our error, we will send you a new product and resolve the issue right away. Unfortunately, in this case, refunds are not accepted. Please be aware that things that are personalized come with your own customizable information. They cannot be resold after they are sold. Thank you for your understanding!

CANCELLATION
Once your order is locked for processing once you place it, it cannot be changed or canceled.
We are sorry to inform you that once a personalized order is placed, it cannot be changed because it is locked for processing. Before finalizing the order, please thoroughly verify all the details.

FREE REPLACEMENT
This is applicable to packages that have not been stucked in logistics for longer than three weeks or that arrive far later than we had anticipated. In a timely manner, you will receive a FREE replacement if there is no issue with the delivery address.

Also, we will take full responsibility within 30 days from order arrival, if the product(s)

• Have been crashed, damaged or faultydue to the fault of our factory or the carrier;
• Significantly different fromwhat you ordered, eg. your customized information is printed incorrectly

Procedure for Replacement:
Kindly email us with the following details,
1) Order number and email address
2) A picture or video of the faulty item
3) Please attach pictures of the printing error if your claim relates to one.
4) If your complaint concerns the sizing, please enclose a measuring tape, stick, or ruler with the images of the impacted clothing.

If our customer service confirms that the situation described above applies to you, we will send you a new product again. We don't have refund policies because we think that REPLACEMENT will help you resolve your issue the best we can.
We typically DO NOT accept replacements due to customers’ mistakes such as providing an incorrect or incomplete address. So please check your address carefully before you check out.

Your satisfaction is our priority. Every customer matters, your happiness will also be customized in each and every contact with us. Thank you for placing trust in our business and letting us do what we love! If you have any questions, please don't hesitate to contact us here.

CONTACT INFO

Email: support@customspresent.com
Phone No: +86 19314062742
Address: Room 04-3, 30th Floor, CTS City Phase II Office Building, No. 128-1, Wusi Road, Gudong Street, Gulou District, Fuzhou City, Fujian Province, China
Support: Mon-Fri 9:00am - 5:00pm ET, Sat-Sun 11:00am -4:00pm ET