Frequently Asked Questions

Click on the 'Choose File.' Select the logo file from your computer and upload it.

Please note that you can only upload the following file formats: gif, jpg, jpeg, png, or vector file format like eps, ai, cdr, etc. We only accept high-quality images, minimum of 400x400 pixels. Please contact us via email if you want to put two logos or any other position.

Yes, you can upload your own logo on the product page. We can also suggest logos or emblems for you. Be aware of uploading copyrighted work without authority constitutes an infringement.

Yes, you can. To better help you customize your baseballs, you’d better get in touch with us at support@customspresent.com. Our professional service team will help you complete the entire customization process.

Yes, you can suggest a special font for us to use on your product. The style of all lettering and numbers can be customized to your choosing.

If you need a mockup, please contact our customer service to get it. To make the whole process efficient and accurate, please tell us the baseballs' exact style, color, and other details. If you have already placed an order, tell us your order number and we will also make a mockup for you. Please get in touch with us at support@customspresent.com.

Typically we will add a logo outline to contrast well with your chosen product, to request a special color match, just add the note in your order or you can email us: support@customspresent.com

Yes absolutely. Simply email our sales team at support@customspresent.com, and in the notes section, mention which logos should be assigned to which baseballs and where the placement of the logos should be.

If you choose “Print” when placing an order, but do not fill in any customized content (name/number/logo), the order will be changed to the “Blank” version automatically. And you will get plain products of the corresponding color and design WITHOUT ANY CUSTOMIZED INFORMATION(No name/number/logo). 

If you have any customization requirements for your order, please be sure to leave us a message in the Order Note. Such as font, color, mockup, logo, etc.

We only accept high-quality images, a minimum of 400px by 400px. 

Please note that you can only upload the following file formats: GIF, JPG, JEPG, PNG, or vector file formats like EPS, AI, CDR, etc.

Note: If the pixels of the logo you upload are lower than our requirements, our designers need to spend days helping to design and adjust the clarity to achieve the best production effect. Mockup-making time is not included in the standard time frame of your order.

After you upload the logo, our designers will help you adjust the logo to achieve the best production effect. But if the result is not what you want, contact our customer support team and they'll be happy to help make your logo look the way you want it. We can make your logo ideas a reality.

And of course, if your logo or design doesn't look the way you want it for any other reason, email us at support@customspresent.com.

The mock-up allows you to see a preview of your custom baseballs as you customize it. Please note that this preview is not an exact representation and is meant only to give you a general idea of the result.

We have standard locations for decoration (e.g., Your Name, Number and Logo) that may vary slightly from what you see in your product preview.

Our production team will always work to make sure your design looks its best on the custom baseballs products you order. Slight deviations between the preview we sent to you and your final product should not be considered errors.

If you want to change color, add logos, or change fonts on this design. Please contact us support@customsprsent.com. 

We certainly do! We have a  bulk ordering program . Let us know your needs and we'll let you know how we can help. Please Contact us support@customspresent.com.

Please contact us and tell us what's your idea. We would be happy to send you a free mock-up of your design and a modest price quote based on exactly what you want.

All our custom products have been tested and developed to ensure they are of the best quality possible. We have spent hundreds of hours working on each product to ensure it is not only top quality, but unique and will stand the test of time.

We have no minimum order quantities across all our products. You may purchase as many items as you would like.

Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates.

Yes, you can. Please choose "Blank(No Name/Number)" when placing an order.

Please note that the product you have ordered, the Blank Baseballs, is a fully customized product in itself, despite its lack of specific text, numbers, logos, or other designs. The nature of our production process involves crafting each item from scratch, including blank designs, due to the sublimation process. This makes all customized products, including blank baseballs, final sale items.

Firstly, after clicking the product, you are fill in your name, number, and upload your logo, then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any.

Secondly, when you are ready, click “Checkout” and you will be transferred to the payment page. Choose your check out method as guest or registered customer (registered customers can log in from the right page). After that, you should fill out your email and shipping address. Review your order information. You may edit your address and payment information. Select "continue to shipping" to the next page.

Thirdly, choose the ways you want to pay (PayPal). And fill out the billing address, then “pay now”. Do not forget to keep the order information in a secure place in case you may need to check your order status.

The easiest way to retrieve your tracking number is to log into your account or fill out the Track Order form here.

We also offer the following resources for knowing the status of your order:

Order History: If you have created an account, you can check your order status by logging into your account and doing order tracking.

Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email.

Customer Service: If you have questions regarding an order, you can reach our Customer Service team at support@customspresent.com. Please note that t here may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.

Once you finish payment, the order cannot be modified. Please make sure all your information is correct before submitting your order.

If you are reporting a lost package, please ensure the following steps are taken before contacting customer service.

All Customers - Check the immediate area around your mailbox or front desk. Check with your neighbors or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.

International customers - Check with your local post office or customs office, as they may be holding the order for payment of customs fees. If you are still unable to locate your package, you have 7 business days from the date of scheduled shipment to contact us and we will start the claim process for you. Please get in touch with us as soon as possible, e-mail us at support@customspresent.com. 

If items are missing from your package, you have 7 business days from the package delivery date to contact us. Please get in touch with us as soon as possible, e-mail us at support@customspresent.com.

Please double-check your order information again after placing the order. If there are names and numbers spelling mistakes, wrong colors, forgetting to upload logos, etc., please contact us in time via email, or phone call and tell us your order number to modify. We are not responsible for typos, non-matching colors, or overlooked errors.

Email: support@customspresent.com

Phone: +86 19314062742

We do our best to ensure that our photos are as true to color as possible. However, due to inconsistencies in various monitors, lighting sources, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct. it is highly recommended that you order a sample first to avoid any confusion and color mistakes.

By checking the box on the checkout screen, you are agreeing that you have read, understand, and agree to these terms. There are no returns due to color variances. May vary by product see product specifications or contact us for detailed information.

Due to the instability of the network speed, there might be occasional instances where a small number of customized order prices may be lost. In such cases, we will proactively reach out to you to either place a new order using a more stable network or compensate for the missing price. We are constantly striving to improve our website to minimize or prevent such issues. We apologize for any inconvenience caused and appreciate your understanding if you encounter any such unfortunate situation.

Due to the instability of the plug-in or internet issues, if you cannot fill in customized information when placing an order, such as names, and numbers, or upload your logo, please contact us by online chat or email at support@customspresent.com. Our team will get back to you as soon as possible!

We have been in the online customization business for multiple years. We have been the leading provider in custom sports product with many satisfied customers. Also, we promote paying by PayPal. So that if there is any issue with your order, you may simply dispute the order with your account to assure your payment will be secured. However, we can ensure you that we will assist you with your order if any error occurs on our end.

We do not have any hidden fees. Our company is transparent about exactly what we charge to our customers. Your charges will be displayed to you multiple times throughout the checkout process before you confirm your order. You will not be charged anything besides what your order total states.

We accept PayPal.

We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.

Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank), etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.

Please email our sales team at support@customspresent.com and they will help you.

When checkout, please be sure to fill in your shipping address accurately. If the package cannot be delivered due to a wrong shipping address, $25 will be needed for a re-delivery.

Customspresent values its customers and respects their privacy. We only collect customer information to improve your shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties. All promotional e-mails that we send have an easy unsubscribe feature that allows you to be permanently removed from future mailings.

Protecting the safety of your credit card information is extremely important to us. We use secure technology to protect the security of your credit card information as it is transmitted to us. As well our site is tested daily by an industry leader for possible threats of identity theft, viruses, spyware, and other online threats.

As an added security feature, we do not store your credit card data on our servers once the transaction is completed, so your card is not at risk of being stolen by a hacker accessing our servers.

Once your order is locked for processing once you place it, it cannot be changed or canceled.
We are sorry to inform you that once a personalized order is placed, it cannot be changed because it is locked for processing. Before finalizing the order, please thoroughly verify all the details.

We are UNABLE TO ACCEPT RETURNS/EXCHANGES ON CUSTOMIZED ORDER (Including Blank Baseballs) unless the products are damaged or defective upon arrival.

Please refer to our Shipping Policy & Returns Policy or contact our customer service at support@customspresent.com.

Please allow 7-10 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for the purchase. If you do not receive your refund within this time, please contact us.

If a product you have purchased from us is not of satisfactory quality, or you consider it to be faulty, please contact Customer Services by email at support@customspresent.com within 30 days of receiving your order and we’ll take care of it for you. And you will be advised how to return it to us.

The item needs to be returned with the original packaging and labels, your proof of purchase, and a cover letter stating the fault and the request for a refund/replacement. Please note that replacements will be subject to stock availability.

Once your item arrives in the warehouse, we reserve the right to send products away for independent testing on the suspected fault, this can take up to 7 working days.

We offer Free Standard Shipping on all orders from continental United States.

Receiving Time

Receiving Time = Processing Time + Shipping Time

Processing Time

1-3 business days

Shipping Time 

Standard Shipping: 7-10 business days


Read more shipping policy: Shipping & Delivery

After receipt of your order and our review, the order goes into production. Typically, it takes about 1-3 business days to prepare your order.

We offer Free Standard Shipping (7-10 business days) on all orders over $39.98 from continental United States. If the order amount is less than $39.99, we will charge $6.99 for shipping!

A shipping address cannot be modified once the order has been placed.

Our customers do not need to pay import fees, duties, or VAT(Valued Additional Tax). However, some limited countries (especially some European countries such as Germany, Italy, the UK, Canada, etc.) may need to pay duties or VAT according to your countries' levying rules.

1. Log in to your Customspresent account, you can check the order status, and click on the tracking number to see more information.
2. Email with us and provide your order number or email. We will check the order status for you.
3. Check the order status by the shipping confirmation email we’ve sent.

1. Accept the Package

When you can see right away that the package has been damaged in transit, please don’t refuse the package. Please accept the package, and properly document the damage for your claim.

2. Document the Damage

Upon accepting damaged merchandise, you should immediately take detailed notes and snap photos of both the compromised packaging and the broken products; this may help to determine whether the package was improperly packed, or improperly handled and damaged in transit.

By documenting your damaged goods, you can present proof to us that the item was damaged. We can use these photos as evidence when we decide to file a claim against the carrier.

For any damaged or defective items, please feel free to contact us.

During the Holiday Season, especially following the high demand from Black Friday and Cyber Monday, we anticipate some delays in shipping and delivery. This is due to the increased volume of orders and the general surge in activity around this time. We appreciate your patience and understanding as we work to get your orders to you as quickly as possible.

Dimensions: 2.88" Diameter